An all-in-one customer service platform that combines live chat, AI chatbots, and ticketing.
Tidio is a customer service platform combining live chat, a help desk, chatbot automation, and an AI support agent called Lyro. It was founded in 2013 by Tytus Gołas and Marcin Wiktor in Szczecin, Poland, and now runs dual headquarters in Szczecin and San Francisco.
The company has grown into a 180+ person team serving over 300,000 businesses, backed by a $25 million Series B round led by PeakSpan Capital. Lyro, Tidio's AI agent, launched in 2023 and now handles a claimed 67% resolution rate on its own, a figure Tidio reports itself. The company has also spun off related AI products, Hubi AI for marketing and Tidio Labs for custom builds, signaling it's investing heavily beyond the original chat widget.
The most common use case is putting a live chat widget on a website so visitors can ask questions in real time instead of emailing and waiting. Tidio adds an AI layer on top: Lyro reads your help center and product pages, then answers routine questions automatically without a human involved.
A solo e-commerce founder uses Lyro to answer "where's my order" and sizing questions overnight, while routing anything complicated to a real inbox for the morning. A SaaS founder uses Flows, Tidio's visual chatbot builder, to qualify leads on the pricing page before they ever reach a sales call.
Tidio's Help Desk consolidates chat, email, Instagram, WhatsApp, and Facebook Messenger conversations into one shared inbox, so replying doesn't mean checking five separate apps throughout the day.
Trained on your verified content (help center, product pages) to answer customer questions in your brand voice. Metered separately from your base plan, with the first 50 conversations free for the life of the account, not monthly.
A visual, drag-and-drop builder for rule-based chatbots with roughly 40 ready-made templates for sales, lead generation, and support. Also metered separately, with the first 100 visitors free as a one-time trial.
Consolidates live chat, email, Instagram, WhatsApp, and Facebook Messenger into one shared inbox with ticketing. Included starting on the Starter plan.
Shows who's on your site in real time, which pages they're viewing, and where they came from, so you can trigger a proactive chat at the right moment.
Native connections to Shopify, WordPress, Zapier, HubSpot, Mailchimp, Zendesk, and Squarespace, covering most of the tools a solo e-commerce or SaaS founder already runs.
Solo e-commerce founders who need round-the-clock order and shipping question coverage without hiring support staff. Solo SaaS founders who want a chatbot qualifying leads on their pricing page before a sales call.
A solo consultant or service-based founder with low, relationship-driven inquiry volume. A live chat widget with metered AI conversations solves a volume problem most one-person service businesses don't actually have.
Real-time chat widget, live visitor list, live typing preview, viewed pages history, visitor notes, multilanguage support, operating hours, offline auto-reply
Lyro AI Agent (metered add-on), Flows chatbot builder (metered add-on), AI reply assistant, automated conversation solving, automatic chat assignment, automated satisfaction surveys
Shared inbox across channels, macros, departments, custom channels, super admin role, permissions
Website live chat, Messenger, Instagram, WhatsApp, email
Basic analytics (Free), advanced analytics (paid plans), custom analytics (Plus and Premium)
Shopify native actions, WordPress, Zapier, HubSpot, Mailchimp, Zendesk, Squarespace, OpenAPI access, desktop and mobile apps, mobile SDK
Free Plan: 3 seats, live chat widget, basic analytics, mobile app, AI reply assistant. Includes a lifetime trial of 50 Lyro AI conversations and 100 Flows visitors, not a monthly allowance.
Starter at $29/month (billed monthly) or $24.17/month (billed annually): Up to 100 conversations, chatbot triggers, branding removal, ticketing. This is the entry point once you outgrow the free trial conversations.
Growth at $59/month (billed monthly) or $49.17/month (billed annually): 250 to 2,000 conversations, advanced analytics, up to 10 agents. Tidio's own materials position this as the plan for teams that treat customer service as a real priority.
Plus starting at $749/month: Higher volume, multi-project support, custom channels, super admin role, dedicated onboarding.
Premium: Custom pricing, contact sales. Includes custom analytics, discounted usage rates, a dedicated success manager, and training sessions.
Add-Ons: Lyro AI Add-On starts at $39/month for 50 AI conversations. Flows Add-On starts at roughly $29/month for 2,000 visitor triggers. Both are billed separately from your base plan.
Annual vs. Monthly: Annual billing saves roughly 17% across every paid tier.
If You Cancel: Tidio doesn't refund partial billing periods. Cancel anytime and your account drops back to the Free plan at the end of the current billing cycle.
⚠️ Worth knowing: Lyro AI and Flows are not included in your base plan price. They're metered add-ons on top of Starter or Growth. A real-world Growth setup with active Lyro and Flows use commonly lands between $105 and $150 per month, not the $59 advertised base price. Tidio also auto-upgrades your tier at 95% conversation usage, with only an in-app banner at 80% and no email warning, so a busy month can trigger a surprise charge.
Prices last verified August 2026 from third-party sources; confirm current figures directly on Tidio's pricing page before subscribing.
If you're currently answering website questions manually through email or social DMs, Tidio replaces that scattered response process with one shared inbox. It also replaces a basic FAQ page for repetitive questions, since Lyro can answer directly from your existing help content instead of visitors hunting for an answer themselves.
Tidio doesn't replace your CRM. It sits alongside HubSpot or Shopify, syncing conversation data in rather than becoming your system of record. It doesn't replace email marketing tools either. Tidio integrates with Mailchimp instead of sending newsletters itself.
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