An all-in-one customer service platform that combines live chat, AI chatbots, and ticketing.
A baseline live chat widget suitable only for testing the interface on a low-traffic site.
Forever free
For solo operators handling manual live chat who need a slightly higher conversation limit.
The scalable tier for scaling e-commerce sites, allowing up to 2,000 human conversations.
Tidio prices its platform across three separate meters [1.2.2]. The advertised plans ($29 or $59) only pay for the software interface and human-to-human conversation limits. If you want 'Lyro', their AI chatbot, it is a completely separate subscription slider starting at $32.50/month for just 50 AI resolutions. If you want automated trigger sequences, that is another add-on called 'Flows' starting at $24.17/month.
Tidio has a massive, predatory gap in its pricing structure. The Growth plan caps out at 2,000 conversations. If your store goes viral and you need 2,500 conversations, or if you need an 11th user seat, Tidio offers no middle-ground 'Pro' tier. You are instantly forced to upgrade to the 'Plus' tier, which starts at a staggering $749 per month.
Tidio utilizes an aggressive auto-upgrade mechanism. If you are on the Starter plan (100 conversations) and hit 95% of your quota, Tidio will automatically bump you to the Growth plan ($59/mo). If you disable this auto-upgrade feature, the chat widget will simply stop working the moment you hit conversation #101, cutting off your customers.
If you are managing the chat yourself and only get a handful of queries a week, $29 is standard. However, you are paying purely for human chat infrastructure. If you want the AI to answer questions while you sleep, you still have to pay the separate Lyro AI add-on fee.
Tidio advertises this at $59, but that is a mirage. To actually automate your e-commerce support, you need the Lyro AI add-on (+$32.50/mo), the Flows automation add-on (+$24.17/mo), and white-labeling to remove their logo (+$20/mo). Your realistic monthly cost is over $135.
Yes, but it is a trap. The Free plan gives you 50 Lyro AI conversations for the entire lifetime of your account, not per month [1.2.2]. Once those 50 interactions are used, the AI turns off forever unless you purchase the Lyro add-on.
Not on the Free or Starter plans. On the Growth plan, removing the branding is an additional $20/month add-on. It is only included for free if you are on the $749/month Plus tier.
A billable conversation is counted as a unique interaction loop with a customer. It does not matter if the customer sends 2 messages or 20 messages; as long as it is within the same continuous chat session, it only deducts one 'conversation' from your monthly quota.
